SHIPPING POLICY

Last Updated: June 2026

At RAYZ, we are committed to delivering your order quickly, securely, and hassle-free. Please review our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking information.

Delivery Time

Egypt

Cairo & Giza: 1–3 business days
Alexandria & Delta Cities: 2–4 business days
Upper Egypt & Remote Areas: 3–6 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery location.

From time to time, RAYZ may offer free shipping promotions on selected orders or during special campaigns.

Tracking Your Order

Once your order is dispatched, you will receive tracking details via email or SMS.

If you do not receive tracking information within 48 hours of placing your order, please contact our support team.

Failed Delivery Attempts

Please ensure that your shipping address and contact information are accurate.

If a delivery cannot be completed due to:

Incorrect address information
Unreachable phone number
Customer unavailability

the order may be returned to us and additional shipping charges may apply for re-delivery.

Delays

While we work with trusted courier partners, delivery delays may occasionally occur due to:

Public holidays
Severe weather conditions
High order volumes
Courier service disruptions

RAYZ is not responsible for delays caused by third-party shipping providers.

Damaged or Lost Shipments

If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of:

The product
The packaging
The shipping label

If a shipment is confirmed lost by the courier, we will investigate and work towards a suitable resolution.

International Shipping

International shipping may be available for selected countries.

Delivery times and shipping costs vary depending on destination.

Customers are responsible for any customs duties, import taxes, or additional charges imposed by their country.

Contact Us

For any shipping-related questions, please contact us:

RAYZ

Email: support@rayz.eg

Website: rayz.eg

Customer Support Hours:
Sunday – Thursday
10:00 AM – 6:00 PM (Egypt Time)